Front Desk User Training (No Prereq.)

The DaySmart Recreation Front Desk Training course is built to train front desk staff on the basic processes to serve customers over the phone or in-person.

Interested in this course? Email us at [email protected]

Course curriculum

1. Welcome
1. Initial Login & Updating Password
2. Navigation Overview
1. Customer Profile Tour (Admin Side)
2. Creating a Participant Account
3. Adding a Family Member to Participant Accounts
4. Creating an Organization Account
5. Sending a Password Reset (Admin Side)
6. Customer Password Recovery Online
7. Saving Payment Information to Customer Accounts
8. Customer Online Experience
9. Customer Online Account Creation
10. Customer Online Experience Tour
1. Calendar Preferences
1. Checkout from Cash Register (Generic Customer)
2. Check-out from Cash Register (Billed Customer Required)
1. Membership Purchase & Renewal
2. Selling Passes
3. Redeeming a Pass
1. Admin Customer Class Registration
2. Changing the Registered Participant
3. Class Transfer
4. Registering a customer to an Individual Team (Individual Billing)
5. Registering a Customer to a Normal Team (Group Billing)
6. Registering a Participant for Camp or Per-Session Events
7. Camp Registration Date Changes
1. Customer Facing Kiosk Page
2. Class & Camp Check-in
3. Facility Check-In
1. Front Desk Training Completion Survey

About this course

Free
30 lessons
1 hour of video content

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DaySmart Recreation Training

Front Desk User Training (No Prereq.)

Course curriculum

Welcome

Logging into DaySmart and Navigating the Site

Customer and Organization Accounts

Calendar

Point of Sale

Membership & Pass Sale

Program Registration (Admin Side)

Customer Check-Ins

Training Completion Survey

About this course

Discover your potential, starting today